Effective 2 July 2025 (supersedes all previous versions)

1. Right to Cancel / Change-of-Mind Returns — 30 Days Worldwide

We give every customer 30 calendar days from the date of delivery to decide whether to keep a purchase.

Returned goods must be unused, undamaged, and in the original retail packaging with all accessories and manuals.

2. Defective, Damaged or Incorrect Items

Contact [email protected] within 7 calendar days of delivery, attaching your order number and clear photos/video. Once approved, we will

• email a prepaid return label or
• ship replacement parts / a new unit at our cost. No restocking fee or deduction applies.

3. Non-Returnable Items

• Products showing signs of misuse, modification or disassembly
• Items returned without all original accessories or retail packaging
• Requests lodged afterthe time limits in § 1 or § 2
• Clearance / promotional items unless proven defective

4. Fraud Prevention & Order Verification

• Automated Screening– all orders pass fraud-risk scoring.
• Manual Verification– we may request proof of identity or billing-address confirmation; documents are deleted once checked.
• Cancellation Rights– Seboar may cancel any order that fails verification or appears malicious or anti-competitive.
• Refund Handling– Cancelled fraudulent orders are refunded; payment-gateway fees (3 %–5 %) may be withheld where applicable.
• Blacklisting & Reporting– confirmed fraud data are blacklisted and, if required, shared with banks or law enforcement.
• Chargebacks– for shipped goods we supply carriers’ proof of delivery and verification records to the card issuer.

5. Return Procedure (RMA)

• Email [email protected]to obtain an RMA number.
• Pack the item securely and write the RMA number on the outer carton.
• Ship the parcel within 14 days of RMA approvalvia a tracked service; keep the receipt.
• Mark customs forms “Returned Goods – No Commercial Value”.

Return address (RMA parcels only) 

Please send returns or exchanges to addresses in China.

The website is jointly operated by Huizhou RuiChen Technology Co., Ltd. registered at 6F, Building A2, No. 8-4 Yuanhui Road, Chenjiang Street, Zhongkai High-tech District, Huizhou, Guangdong 516006, P.R. China and TELOS TRADING LIMITED registered at 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom.

6. Refunds

Refunds are issued to the original payment method within 10–14 business days after inspection. Your card issuer may require additional posting time.

7. Limited Warranty

Six-month warranty against manufacturing defects from the date of delivery. Seboar covers parts and one-way shipping. Damage due to misuse, crashes, liquids, or unauthorised repairs is excluded; paid repair service is available.

8. Risk of Loss

Responsibility transfers to Seboar only when the return parcel is scanned “Delivered” at our service centre. Untracked, mis-addressed, or insufficient-postage parcels remain the customer’s responsibility.

9. Business Information

Seboar is the retail brand of Huizhou RuiChen Technology Co., Ltd.
Unified Social Credit Code（Chinese）: 91441303MAE9AGM68E

• Customer Service: +86 15207523226(Mon–Fri 09:00–18:00 GMT+8)
• Email: [email protected]
• Website: https://www.seboar.com

10. Policy Updates

We may update this policy without prior notice. The version displayed on this page at the time of purchase applies.

Questions?

Email [email protected] — we reply within one business day.