Effective 2 July 2025 

1. Order Processing (Handling Time)

All in-stock orders are picked, packed and handed to the carrier within 1–2 business days (Mon–Fri, GMT+8).

A tracking link is emailed to you immediately after carrier hand-off.

2. Transit-Time Guidance

These are door-to-door delivery windows in business days counted from the date your parcel leaves our warehouse.

Need a guaranteed date? E-mail [email protected] before ordering and we’ll quote the fastest express-courier option (DHL/UPS/FedEx).

Destinations not listed above: please contact us before checkout so we can confirm service availability and timing.

3. Shipping Services & Costs

• Free DDP shippingon orders to UK, US, DE, JP, RU,AU,AE, SA, KW, BR.
• Orders below that threshold pay carrier-calculated rates shown at checkoutonce you enter your address.
• Express courier upgrades are billed at real-time carrier tariffs; we’ll quote on request.

Return address (RMA parcels only) 

Please send returns or exchanges to addresses in China.

The website is jointly operated by Huizhou RuiChen Technology Co., Ltd. registered at 6F, Building A2, No. 8-4 Yuanhui Road, Chenjiang Street, Zhongkai High-tech District, Huizhou, Guangdong 516006, P.R. China and TELOS TRADING LIMITED registered at 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom.

4. Duties & Taxes

UK, US, DE, JP, RU,AU,AE, SA, KW, BR: sent DDP (Delivered Duty Paid) – import VAT, customs brokerage and duties are already included in the checkout total.

India : duties/taxes vary by product class; any payable amount is estimated and displayed at checkout.

Countries outside our serviced list: the buyer is responsible for local import clearance.

5. Country-Specific Requirements (Concise)

• Brazil– enter valid CPF/CNPJ at checkout.
• India– after payment, e-mail your PAN or IEC number for customs.
• Russia– ID/passport number required by Customs for parcels > €200.
• UAE / Saudi / Kuwait– provide a mobile phone number for SMS delivery updates.

(Full details in our FAQ.)

6. Tracking & Delivery

• Tracking e-mail is sent the moment your parcel is manifested.
• Status is also visible under My Account → Orders.

If tracking shows no movement for 10 business days or your parcel is over 30 business days in transit, contact us and we will file a priority trace.

7. Address Accuracy & Undeliverable Parcels

Parcels returned due to an incorrect address, refusal to supply required customs ID, or refusal to pay any non-DDP duty will be handled under our 30-Day Return Policy.

8. Parcel Loss & Theft After Delivery

A shipment marked “Delivered” by the carrier is deemed fulfilled. If porch theft is a concern, choose a secure delivery location or request “Signature on Delivery” at checkout.

9. Packaging Standard

Drones and components ship in double-wall export cartons or dedicated flight cases with foam blocks and shock-absorbing corners. Each airframe section is individually wrapped to minimise transit damage.

10. Export Compliance

Seboar exports comply with applicable Chinese and destination-country regulations. End-use or re-export of our drones may be restricted without an appropriate licence.

Questions?

E-mail [email protected]or call +86 15207523226 (Mon – Fri 09:00–18:00 GMT+8). We respond within one business day and are happy to quote exact lead-times or arrange special shipping services on request.